Resources
Rate Build - HMS
The below will guide you through the necessary steps and considerations when creating a new rate plan in the HMS Infor Property Management System (PMS). Following these guidelines will ensure consistency and accuracy across all distribution channels, ...
Right Banners Ads Requirements - TravelClick
This guide provides the requirements needed to create a Right Banner Ads in TravelClick to ensure consistency. Promotion Details: Rate Plan or Package: Specify the rate plan or package associated with this promotion. Book Dates: Indicate the booking ...
How to mark a reservation as a no show in TravelClick
To ensure your property is properly credited for no-show reservations and minimizing their iHotelier transactional costs all no-shows must be marked in iHotelier within 48 hours of their anticipated arrival date. Follow these three steps to mark ...
D360 Segmentation - Data Collection
Market Segments: Here are the definitions of each of the market segments in Demand360. Demand is categorized in the major market segments of Transient, Group and Other. Additional transient segmentation includes the following segments: Group Sold - ...
Room Type Updates - SynXis
FIRST STEP Property team completes rebuild request form, which is attached to this artile, and submits with a ticket to the Distribution Desk Note all approvals required Room type images & descriptions must be provided from Marketing Please ensure ...
TravelClick Booking Engine URL Links - Rate Plan vs Package
Rate Plan Direct Links/URL Where in TravelClick: Manage Rates & Availability > Rates and Inventory > Manage Rates > Rate Plans Search for the rate plan. Click the Actions link to obtain the Copy Rate Direct URL. Click Rate Direct URL and paste the ...
Image Specs for TravelClick - iHotelier
Below you'll find all specific image specs required from TravelClick for the Booking Engine. Supported formats: jpeg, jpg, png, gif, emf, ICO Special characters in file names are not supported The Image cannot be more than 750 KB Property Images ...
Common Rate Plans
Name Rate Code CRS/PMS Category/HMS Market Segment Advance Purchase ADVP Advance Purchase Base Rate BASE Base 3rd Night Free offer 3FREE Brand Promotion 4th Night Free offer 4FREE Brand Promotion 5th Night Free offer 5FREE Brand Promotion Abandonment ...
GDS - Package Visibility
How to create a GDS enabled package rate: Ensure the GDS description outlines the offer/services included 47 characters Max per line When pricing this rate plan in Linked Pricing add the service add on cost as an offset Keep in Mind: This is ...
Google Caching Violation Guide
Below you will find steps and an attached video on how to report a pricing violation on Google. Search your property via https://www.google.com/travel/hotels Identify the pricing violation for your selected shop dates Confirm the rate on Meta differs ...
Destination/Resort Fee Calculator
For approval on any changes to a property's Destination/Resort Fee, please be sure to attach a copy of the Destination Fee Calculator in your ticket to the distribution desk. Instructions: Complete the blue shaded cells ONLY Input proposed fee amount ...
GDS Rate Loading Process - TravelClick
Do you have a new rate plan that needs to be loaded or mapped to the GDS? Submit a Rate Loading Request Be sure to upload the GDS Rate Loading Instructions from client Only XLS, DOC, PDF, JPG and TIF files are allowed. The Distribution team will ...
Accessing the Call Center
You can access iHotelier Call Center from any computer 24/7 by accessing the URL: https://portal.travelclick.com/login/?redirectID=callcenter. (We recommend bookmarking the URL in your browser for easy access. Enter your iHotelier username and ...
Infor HMS Links
Can't find your property HMS links? Below you will find a list of all our properties HMS links or visit Infor HMS PMS. Multi Property HMS (Nu, Capital Hill, Boxer, Parrot Key, Sanctuary, Whitney, Ambrose & Plaza) 48 Lex HMS Aliz HMS Blue Moon HMS ...
Independent Collection Contact List
Property Name GM DORM RDORM RDOS eComm Aliz Hotel Times Square Jessica Matthews Nicha Lee Dennis Morris Katie McDermott Cydney Webb Capitol Hill Hotel Barry Allen Robert Smith Athena Aniceto Michelle Anseeuw Kate Joseph Hotel 48LEX Abel Cartagena Jr. ...
Amadeus Learning Universe
Amadeus Learning Universe is the entry point for all your learning needs. To access your learning: Enter Amadeus Learning Universe here In the "Hospitality" tab, select option "Learning (Hospitality products)" Login using your username and password ...