Room Type Updates - SynXis

FIRST STEP

Property team completes rebuild request form, which is attached to this artile, and submits with a ticket to the Distribution Desk

Note all approvals required
Room type images & descriptions must be provided from Marketing

Please ensure all information is filled out. If there is information missing then the process will be delayed.

Once submitted: Distribution will provide the implementation date & the new room type code

If there is any information missing in your Room Type Rebuild Workbook the ICH&R Distribution Team will reach out. Please anticipate a follow up with your new room type code (if applicable) and implementation date in the next 2-3 business days.

2 WEEK (MIN) PREP
Distribution: SynXis/HMS/CRM/Duetto

create the new room type in SynXis & assign it to all rate codes except those noted in the Room Rebuild Worksheet
create the the room type in HMS (it will not be assigned with any rooms yet
coordinate with the CRM team to update Cendyn confirmations & E-Upgrade
will build new room type in Duetto

Revenue: OTA's/Third Parties/Duetto

create new room types on OTA
add pricing, min/max bounds & extra person charges in Duetto

Once completed: Distribution will provide an update to prepare for room type change day

ONBOARDING DAY
Property Team: HMS

Ensure all rooms are not blocked for any future dates, are not OOO/OOI and are no manual room holds by 8am EST

Distribution: HMS/Duetto/SunXis

assign & update room types to specific room numbers in HMS & ensure new mappings are completed in Liason
add inventory to Duetto
process resyncs & ensure inventory is flowing to SynXis
map new room type to OTA & process a resync

Revenue Team: SynXis

will add linked pricing to all rate plans that include the new room type & make any adjustments needed for existing room types that have shifted inventory counts

*Note: if rooms are not prepared for the HMS update by 8am EST for ANY room then the Onboarding day will need to be rescheduled. No exceptions.