Training & Troubleshooting
Key OTA Restriction Info
Please use the below as a guide to troubleshooting OTA Restrictions. Keep in mind for restrictions please see: How to Set Restrictions Booking.com "Child Rate" = No XML: This rate plan isn't linked to your connectivity provider and is based on ...
GDS Visibility Check List
Travel Agent that can't see our rates? Please see the below information that we will need to troubleshoot. To help obtain this information see below for an example email to be sent to the travel agent. Please note that distribution does not need to ...
Creating a Direct Link
iHotelier offers the ability to create a unique URL or a Direct Link for clients and customers. What's Needed: Rate Plans Channel must have: "Web and Mobile or Mobile Only" Located in Rate Plan > Merchandising Rate Access Code Most non public Rate ...
iHotelier - Group Blocks Destination/Resort Fee Updates SOP
This article will show you how to Assign an Existing Destination/Resort Fee to a Group Block in iHotelier and the steps needed for the email confirmation updates (when applicable). A property might have multiple Destination/Resort Fees depending on ...
Create a Non Room Item/Bundle in HMS
NON-ROOM ITEM Summary: This paper will help you with creating a Non-Room Item in HMS. The example is based on the Item named ‘Nu Hotel Insulated Tote Bag’. Channel: HMS Products: Non Room Item Required Before Build: Be sure to confirm the below with ...
Reservation failed to integrate with PMS
Q: What do I do with the "Reservation failed to integrate with PMS" emails? A: Please ensure you are checking the PMS (HMS/Opera) to see if the reservation integrated successfully and if it did not you can try to troubleshoot (see steps below) or ...