Q: What do I do with the "Reservation failed to integrate with PMS" emails? 

Key notes to keep in mind: 

1. Confirm the Reservation status (Confirmed, Cancelled or Modified) 
2. Confirm check in dates under "Reservation Info" 
   
1. If the dates have past the system if trying to push updated information (you can ignore) 
   
3. If you need to manually enter the reservation into the PMS all the details are found in the email or on TravelClick/iHotelier portal. 
1. Guests Info (Name, Contact & Payment type)
   
1. for Credit Card Info you would been to log into TravelClick/iHotelier portal
2. CRS Confirmation Number starts with "6" 
   
1. This is mandatory; it helps us differentiate duplicate reservations 
3. Reservation Info (Book date; Check in/out; Number of rooms/people)
4. Room Type 
   
5. Rate Type & Rate per night 
   
6. Policies & Taxes 
   

How To Troubleshoot Failed Reservations 

The PMS Interface Report 

The main window:

The report defaults to display reservation messages transmitted to the PMS today.

1. You can generate a more focused report by using the filtering options at the bottom of the screen below the report results
   
2. You can search for the guest details using the number that currently starts with "7"

The PMS Interface Report provides a detailed review of all reservation messages that passed through the PMS interface with iHotelier. This report lists errors that occurred during the processing of the reservation. Many errors can be easily corrected and the reservation resent successfully.

1. If a reservation has a PMS Error message the Distribution team will troubleshoot further. 
   

Resend - ReSync 

1. Under History click on the Events 
   
2. The PMS Interface Report will pop up in a separate window with the Reservation History & PMS Download Events 
   
3. Under Reservation History you can click on Resend and wait a few minutes
   
1. (If the reservation still fails the Distribution team will troubleshoot further)

Successfully Resent