iHotelier - Group Blocks Destination/Resort Fee Updates SOP

iHotelier - Group Blocks Destination/Resort Fee Updates SOP

This article will show you how to Assign an Existing Destination/Resort Fee to a Group Block in iHotelier and the steps needed for the email confirmation updates (when applicable). 

A property might have multiple Destination/Resort Fees depending on each group or a specified date range. 

To adjust a group's Destination/Resort Fee navigate to: TravelClick/iHotelier: Manage Rates & Availability > Groups > Manage Groups > Groups > Search > Configure Block/Rate Plans 
  1. Click the "Assign a Tax Group" link under Group Taxation.
    1. The Activate Tax form displays. Choose the specific fee that applies to this group. 
  2. Select Activate to activate the additional tax group.
  3. Click Save.

Excluding the Destination/Resort Fee from Email Confirmations

If you are removing the resort fee then once you've updates the Destination/Resort Fee please be sure to follow the below additional steps to be sure the changes reflect on the guests email confirmations. 
Submit a New Ticket here: ICH&R Distribution Desk (Visit Tips & Tricks on Submitting a ticket for additional assistance) 
  1. For Distribution Category Select: "Content" 
  2. For Distribution Sub Category 1 Select: "Group Email Confirmation Update"
  3. Provide us with any additional information in the Description area
    1. Group Code or Group Booking Confirmation Number
    2. What the Group Destination/Resort Fee amount should be (if not default)
    3. Group Policies or Specific Cancellation Policies (if not default)

Group Code

You can obtain the Group Code in TravelClick/iHotelier: Manage Rates & Availability > Groups > Manage Groups > Groups > Search > Configure Group Details 


*Keep in mind the Group Code will match what the "Confirmation Number" is in HMS Group Booking.