Ticketing Tips & Hacks
Overbooked Room Type - Ticket Requirements
To better assist and further investigate over bookings with overbooked room types please see the below required information from you to help us troubleshoot. What room type oversold? When did the room type sell out? Be sure to provide the room type ...
Tips & Tricks on Submitting a ticket
ICH&R Distribution is here to assist with requests pertaining to TravelClick iHotelier, Saber Synxis, Duetto RMS & HMS PMS. Here are some Tips & Tricks on Submitting a ticket. Always submit a ticket via ICH&R Distribution Desk Fill out all the ...
Non Room Item Add on / Service / Enhancements
Have a NEW or need to MODIFY a Non Room Item Add on / Service / Enhancements built in TravelClick? Please be sure to submit a ticket on ICH&R Distribution Desk . Let us know what Hotel the request is for. Be sure to select: Distribution ...
New and Modified Destination/Resort Fee Tickets
Does your property have a New Destination/Resort Fee? or Does your property need to Modify an existing Destination/Resort Fee? Submit a new ticket here: ICH&R Distribution Desk For Distribution Category Select "Destination/Resort Fee" Choose one of ...
Request an account for a new user
To request TravelClick iHotelier, Saber Synxis, Duetto RMS or HMS PMS account access for a new user please be sure to submit a ticket on ICH&R Distribution Desk. For OTA and Spider access please reach out to your property DORM. Let us know what ...