Overbooked Room Type - Ticket Requirements
To better assist and further investigate over bookings with overbooked room types please see the below required information from you to help us troubleshoot.
- What room type oversold? When did the room type sell out?
- Be sure to provide the room type code
- The Date and Room Type the OB (Over Booking) effects the inventory.
- Keep in mind we are unable to investigate past dates, only future dates.
- A screenshot of the reservations that cause the OB
- Be sure to include the confirmation number, date and time it was booked and modified.
- A screenshot of the Availability Summary from HMS and Revenue Management from TravelClick.
For Example: